At fireblanket.sg, operated by Asia Green Fire Safe Pte Ltd, we aim to provide quality products and reliable service to our customers.

1. Delivery
   

   All orders are processed after full payment has been received.
   Estimated delivery time is within 7 working days after payment is received.

   Please note that delivery times are estimates only and may vary due to product availability, courier delays, public holidays, or other unforeseen circumstances.

2. Returns and Refunds
   

   We only accept returns and refund requests for products that are:

   • damaged upon delivery,
   • defective, or
   • incorrectly supplied.

   If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving the product at generalenquiry@asiagreen.com.sg with:

   • your order details,
   • a description of the issue, and
   • clear photos of the product and packaging.

3. Conditions for Return
   

   To be eligible for a return or refund:

   • the product must be unused,
   • in its original packaging, and
   • in the same condition as received.

   We reserve the right to decline returns or refunds if the product does not meet these conditions.

4. Non-Refundable Items
   

   We do not accept returns or provide refunds for:

   • change of mind,
   • incorrect orders placed by the customer,
   • products that have been used,
   • products damaged after delivery, or
   • products not returned in original condition.

5. Shipping Fees for Returns and Refunds
   

   Any shipping, delivery, return, or redelivery charges related to a return or refund request will be assessed on a case-by-case basis.

6. Refund Process
   Once we receive and inspect the returned item, we will notify you of the outcome.
   If your refund is approved, it will be processed using the original payment method within a reasonable timeframe.

7. Replacement
   

   Where appropriate, we may offer a replacement instead of a refund for defective, damaged, or incorrectly supplied products.

8. Contact Us
   

   If you have any questions regarding this Refund Policy, please contact:

   Asia Green Fire Safe Pte Ltd
   Email: generalenquiry@asiagreen.com.sg